So I check with my bank whether O2 have paid the refund. They have not. I call, and they tell me that it got processed on Friday, and that there is no good reason for it to have been delayed (i.e. it should have been processed on Monday).
The manager is extremely apologetic, because the escalations team (the ones who called on Friday and were extremely rude and unhelpful) have told them that they are not able to take any further action because it is… with the escalations team!
The team who can take up to seven days to respond without a problem (I did not check whether that is actually seven *working* days)
The new note from their payments department says that it can take up to ten days.
So it’s now more than a week that they’ve had nearly three and a half grand of my money. If I wasn’t so busy I would be looking at legal options for no other reason than to make it awkward for them.
Note to self; do not buy from O2. They can go fuck themselves.
So I just had someone calling me (four days after contacting O2) about the problem.
They were offering to cancel the already agreed upon refund, so that they could put it directly onto my card. Which seems counter-productive, seeing as the refund that should already be in process is supposed to arrive by Monday. (Woe betide them if it doesn’t), and this would restart the timer on it since it would take “up to five working days”
They were very rude, and extremely unhelpful, and from the tone of the conversation, they had clearly decided that I was their enemy because I disputed their version of events. If there was any question in my mind about whether I would stay with O2 as my mobile network, it is gone.
Good job breaking it hero.
There is a fundamental problem with finding a User Experience professional who meets your needs, and it is unfortunately inherent in the use of those two letters; UX.
User Experience is a hot topic these days; everyone wants to make sure that they have a…
I’ve heard this gem a few times now when an agency claims to have moved beyond user centered design principles.
“we’ve moved beyond user needs, and we focus on what the user cares about”
It sounds good. It really does. Unfortunately, all it does is…
My course development work for QA.com is finally done.
There may be a few tweaks here and there once I go through the course with their training delivery people, but that is ostensibly the end of that particular work. It was fun, but it was hard work.…
UX Course Development for QA.com shipped. I am free!
Time to take a bit of a breather before fishing around for the next gig.
As I type, I am heading into the final stretch of my course development work for QA.com, and the main thing that I have learned in writing the content is that it is difficult to offer anything approaching a comprehensive understanding of user experience…
This is what racism looks like.
Racism is the utter lack of compassion it takes to see a mother grieving for a boy and afraid for her own sons, and think, “Wow, that would be really easy to tweak in Photoshop to make her look stupid. Wouldn’t that be funny?”
Racism is dehumanizing. Racism robs this woman of her individuality, her humanity, and her gender. “And ain’t I a woman?” This mother ain’t a woman to “The Patriot Nation.” She’s an object to be ridiculed for mistakes she never made; mistakes, in fact, that someone intentionally added to a photo of her for the purpose of mocking her grief and fear.
Racism is someone in front of his computer whose face twists into the same mask of disgust we see in grainy old black and white films of the KKK burning schoolhouses and churches, and instead of a racial slur spilling from his curled-back lips, he sneers, “Sheeple,” or “Socialists,” or “Obamanation,” and he clicks “like” and “share” on this photo because there’s no little switch in his brain to say: “Is this right to do to a human being?” No. The filter turns off when his hate is triggered by this image. And the really scary thing is, that missing filter means he’s also missing the ability to honestly ask himself, “Am I responding this way because of this woman’s race?”
This is also what courage looks like, over there on the left.
Courage is a woman who knows damn good and well that there are people in the world who will use and abuse anything she does in the public eye to slander her, her community, and the sons on whose behalf she’s protesting.
Courage is a woman with her head held high holding a protest sign of her own making in front of a news camera. She is old enough to have three sons. Surely, she has experienced racism before. Surely, she was raised to “never ever forget [she] was born on parole,” and surely she knows that speaking for her sons means taking risks with her own image, her own safety, and her own reputation.
The cost of courage in nonviolent protest has changed. Those who march peacefully may no longer risk firehoses and police dogs’ bites (though they do risk being attacked with chemical weapons), but they now risk digital slander as impossible to remove from the Internet as unflattering photos of Beyonce.
One acute injury, one arrest, or a lifetime of being “the stupid woman with the misspelled sign” online when you KNOW damn well you can spell “sons” (and so can all of your sons, for that matter)? Dog bite, or teenage niece who gets on Facebook for the first time calling to ask why auntie doesn’t know how to spell?
I think I’d take the dog bite, personally.
Showing my work: The racist photoshopped image was found on Facebook. Use of FotoForensics validated my assumption (based on jpeg artifacts) it had been resaved repeatedly. A Google reverse image search using the photoshopped image revealed the original. I used SnagIt to create the side by side comparison here. To his credit, the friend who first shared the fake version retracted it and declared it “despicable” after being shown the original photo.
I obviously do not own the original, but I grant any and all permission to use the above comparison image for purposes related to rescuing this anonymous woman’s reputation from racist attempts to depict her in unflattering and false ways via sharing of a “meme” anywhere, in perpetuity. As an additional sidenote, if anyone knows the woman depicted, please give her a hug from me.
This is a jar full of major characters
Actually it is a jar full of chocolate covered raisins on top of a dirty TV tray. But pretend the raisins are interesting and well rounded fictional characters with significant roles in their stories.
We’re sharing these…